Provincial Movers Inc.

I usually do not provide reviews on Forums but I'll make an exception for this company.
I used this Provincial Movers to perform my move from Edmonton to Prince Albert.
Booked and provided the down payment for the move. Fine.

The estimate was for 1000 lbs. Okay
On Thursday, another company came to pick up the items - Real Canada Moving. Okay.
After the weighing, the weight came out to less than 500 lbs and I called the office and the sales person James said they would not be re-estimating cause the minimum is 1000 lbs. Okay.

On Monday, I get a call from another Driver, John, asking if they could come @ 8:00 AM on Tuesday to deliver, which we spoke about and agreed to for Monday Evening. At 10:00, I get a call saying they'll be into SK @ 2:00 so if they could deliver it @ 7:00. Fine.

At 6:45 this morning, I get a call saying there was a fire on highway 11 for a trailer, that held them up and they would be to SK @ 10:30/11:00. Okay. Naturally, I went to all news websites and all traffic sites, also was looking at early morning CTV and not notices provided for anything like this.

They show @ 11 and then the driver demands extra money for the elevator/stair fee. At which point, I told him that was not a part of the agreement. He started to get angry and I was livid for this. I just paid the stupid fee but they are a con shop and BBB has not accredited them.

Service cost: $750

DO NOT USE THIS COMPANY!!

-Terrible customer service (Very difficult to reach and when you tried to discuss any issues with them they get very hostile very quickly)
- They do not reply to or acknowledge multiple attempts at emails
- They said that they would call to confirm 24 hrs in advance if when they were going to come. Guess what?? They did not
- Did not pick up my stuff on time
- Was not delivered on time
- Was told that all my furniture weighed 1200 lbs but there was no proof or slip indicating that this was true.
- They did horrendous job reassembling the furniture.

Please, please do not use this company.

I have reported this company to BBB.

Service cost: $1250

Simply the WORST experience I've ever had with a company. DO NOT USE THEM. They lie, are incredibly unreliable and are gracious only until they have your stuff. I was informed that I had to pay a deposit of $100 and then pay they remainder once the goods were delivered. He implicitly stated three separate times that payment would be made once the stuff was dropped off. They have my stuff and the bank calls me because they illegally attempted to charge me twice for the move without my consent and DOUBLE the price that was quoted. I called them to confront them about this and they were belligerent to me on the phone and told me that if I didn't pay, my stuff would be delivered much later. They quoted me a week and it took a MONTH for my stuff to arrive at the destination. Just ridiculously bad service. They also informed me that they would provide me with a days notice of arriving to their destination, but surprisingly, they didn't. They phoned me to tell me that they were there and then since I was at work and not able to take the call, they left immediately. I had told them that my friends would be receiving the goods and they didn't say anything of it, but then when they arrived the next day, they stipulated that I had to sign a form within 30 mins or my stuff would be lost because they had to leave the province. What the #$#@! I then received a call saying that I hadn't signed the form sufficiently and he yelled at me in a condescending tone. Just egregiously bad. AVOID!

Service cost: $1200

Moving from Newmarket, Ont. to Port Coquitlam, B.C.
We weighed our boxes, numbered all of the boxes and ran a black marker across the tape.
We contacted the company, they were pleasant and showed up on time. They called us with the cost and weight which was 100% accurate. We were told that our belongings would be put into storage for 6 weeks and they arrived in B.C one week after the 6 weeks of storage.
We had a lot of breakables and not ONE item was broken and all the boxes were counted for. The gentlemen who showed up were polite and more than happy to put the boxes wherever we wanted. In total we had 86 very large boxes.
We were very happy with Provincial Movers Mississauga, Ont .
I've moved all over Canada and this is the first company to have not broken anything.

Move size: Partial Move Service cost: $1200

My family had a very stressful move that started with the movers now showing up. It started with no confirmation call the day before. I had to call to find out the move time. But the next day the movers didn't show up. I got a call on the day AFTER. No apologies no compassion. The agent just said they have a truck for me and if I want to take it or not. At that point I already had a Uhaul. I am still waiting to get back my deposit. It's been a week since they promised only 3 times. Provincial Movers. Never Again!

Move size: 2 Bedroom Home Service cost: $100

I don't know why I didn't read the reviews for this moving company before I made a down payment.. hopefully you all are smarter than me and DON'T GIVE THESE SLIMY PEOPLE YOUR BUSINESS!! The actual movers I had were lovely guys, but the office is straight scum. First of all, I spent the whole day before stressed about whether they were even coming because I never received a call informing me of the time they were going to arrive. I had a limited timeframe because I had to book the elevator at my new place. Made multiple calls, no answer. Secondly, you should pretty much guarantee that the "quote" they provide you with is going to be a FRACTION (hopefully half) of what you actually have to pay them with the extra charges that they add on. I had an hourly rate applied, and the "hours" that they came up with was a straight up joke. When I tried to call to ask about it, the people on the phones were some of the biggest scumbags. I consider myself a reasonable person, and I was hung up on twice. NEVER EVER EVER USE THEM! Those moving guys deserve a better boss!

Move size: Studio Service cost: $1100

I was initially happy with Provincial Movers/Smart Way Movers (Brandon), who provided good phone service to me. The move date got mixed up and then fixed and the move happened. But 2 pieces of furniture were broken and Brandon has advised that he sent this to management, but after a couple of months, still no response. I am simply asking for $100 which is what it cost me to get the chair and mirror stand repaired, but neither Brandon or anyone else is responding. So stupid really, as I would not recommend them to anyone and my daughters have lots of friends looking for movers.

Move size: Studio Service cost: $1400